Frequently asked questions

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Are all watches original?

Yes. We only sell original watches. We inspect every watch before shipping – including the reference, serial number, movement and condition.

What does “box & papers” mean?

The watch comes with the manufacturer's original packaging and related documents (e.g. warranty card or manual). Each product page shows whether a watch has box & papers.

What warranty do I get?

Every watch comes with our 12-month dealer warranty. Your statutory warranty rights remain unaffected. See Authenticity & warranty for details.

How does ordering work?

Add watches to your cart and send us a non-binding inquiry. We check availability and email you a binding offer. A purchase contract is only concluded once you accept it.

How can I pay?

By bank transfer (prepayment) or PayPal. You receive the payment details with our offer.

How much is shipping and how long does it take?

Shipping within Germany costs €4.95 and is free for orders from €100. Delivery takes 2–4 working days after payment is received.

Can I return a watch?

As a consumer, you have a statutory right of withdrawal. You can find all details in our withdrawal policy.

What do the condition grades for pre-owned watches mean?

“Unworn”: no signs of wear. “Very good condition”: light, barely visible marks. “Good condition”: visible signs of wear, technically flawless. We describe any particularities on each product page.

Do you ship abroad?

We currently only ship within Germany.